Support
How can we help?
Most answers are below. If you’re stuck, email support@denbisoft.co.uk and you’ll hear back from the person who made the app.
Rastrivo Studio
Where are the keyboard shortcuts?
Press F1, or choose Help → Keyboard Shortcuts. Tool buttons also show their shortcut when you hover over them.
My trial has ended. Is my work lost?
No. You can still open and view everything, and autosave keeps recovery copies. Buying the app from the Microsoft Store unlocks saving and exporting straight away. No restart needed.
I bought it but it still says “Trial”
Make sure you’re signed in to the Microsoft Store with the same account you bought it with, then restart Rastrivo Studio. If it still shows the trial, email us with your order details.
The app closed unexpectedly. Did I lose my work?
Rastrivo Studio saves recovery copies of unsaved work every couple of minutes. Next time you open it, it offers to restore them.
How do I send a crash report?
When something goes wrong, the app shows a message with a Copy error details button. Paste those details into an email to us. Crash logs are also kept on your PC; paste this into File Explorer’s address bar to find them:
%LOCALAPPDATA%\Packages\DenbiSoft.RastrivoStudio_es3scseew2mfp\LocalState\LogsCan I share my custom brushes?
Yes. Open the brush shape menu and choose Export to save a .rastrivobrushes pack. Anyone with Rastrivo Studio can import it.
How do I get a refund?
Purchases are made through the Microsoft Store, so refunds are handled by Microsoft under their refund policy. You can request one from your Microsoft account’s order history.
Still need help?
Email support@denbisoft.co.uk. Tell us which app you’re using, what you were doing, and paste any error details. Screenshots help a lot. In Rastrivo Studio, Help → Send Feedback starts the email for you.